FAQs
Ordering & Payment
Will I receive order confirmation?
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support email at info@pilgrimartifact.com.
Can I modify or cancel my order after placing it?
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot make sure the modifications are possible, we will do our best to assist you.
Why was my payment declined?
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Do you accept bulk or wholesale orders?
Yes, we welcome bulk and wholesale inquiries. Please contact us at
info@pilgrimartifact.com with details about your order and we'll get
back to you.
Shipping & Delivery
How will I know when my order has shipped?
Once your order ships, you will receive a shipping confirmation email with details about your shipment.
What is the delivery time for my order?
Delivery times vary depending on your location and the shipping method selected at checkout. An estimated delivery timeframe will be shown at checkout. You will receive a shipping confirmation email once your order is on its way.
How much does shipping cost?
Shipping costs and available methods are shown at checkout based on your location. For more details, please visit our Shipping Policy page.
What should I do if my order hasn’t arrived?
If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at info@pilgrimartifact.com and we’ll be happy to assist you.
Do you ship internationally?
Currently we ship within the United States. International shipping
options may become available in the future — check back for updates or
contact us at info@pilgrimartifact.com for more information.
Return & Refund
Do you accept returns on sale items?
All sale items are final sale and cannot be returned or exchanged.
What is your return policy?
We offer a 30-day return policy. Items must be unused, unopened, and in their original packaging to be eligible. Customers are responsible for return shipping costs unless the item is damaged or incorrect. To initiate a return, contact us at info@pilgrimartifact.com with your order number.
What should I do if I receive a damaged product?
If you receive a damaged or defective item, please contact us within 30 days of delivery at info@pilgrimartifact.com with details and photos of the issue. We will work to resolve the problem promptly.
When will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
Account & Customer Support
Do I need an account to place an order?
No, you can checkout as a guest.
How can I contact customer support?
You can reach our support team via email at info@pilgrimartifact.com or through our contact form on the website. We aim to respond within 24 hours.